Sales Support (Sabah & Sarawak)

• Assist in preparing quotations, proposals, contracts, and sales collateral. • Respond promptly to customer's inquiries via phone, email, and chat professionally and courteously. • Identify and resolve customer's complaints, concerns, and issues in a timely and effective manner. • Provide accurate information about products and services to customers. • Coordinate and schedule sales appointments or meetings. • Maintain and update customer databases and sales records. • Generate sales reports and performance metrics. • Process and manage order logistics, including inventory levels, packaging, shipping, and fulfillment. • Assist with post-sales activities, including customer onboarding, support requests, feedback collection, and remote technical support. • Collaborate with departments and stakeholders to streamline sales support tasks and enhance customer service effectiveness. • Provide administrative support to the team, including filing, documentation, and record-keeping.