Mandarin Speaker Customer Service Executive
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Project: E-hailing and deliveries
Location: Ara Damansara, Petaling Jaya
Working Days: 5.5 days / 6 days
Working Hours: Rotational Shift (24 hours rotational shift)
JOB REQUIREMENTS:
Excellent communication and writing skills in English and Bahasa Malaysia.
Able to communicate in Mandarin(traditional) since it will be dealing with a Mandarin Speaker.
Able to work on rotational shifts.
Prior working experience in the call service industry will be an added advantage.
Good problem-solving skills and ability to perform in a high-paced working environment.
JOB DESCRIPTION:
Handling all inbound calls, live chat, and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products
Exceeding customer expectations in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
Proficient in computer typing skills
Ability to handle multiple tasks in a fast-paced environment.
Good computer literacy
Documentation for validation
Job Type: Contract
Contract length: 5 months
Pay: Up to RM4,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Signing bonus
Language:
- Mandarin (Preferred)
- Cantonese (Preferred)