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Mandarin Speaker Customer Service Executive

RM 4,500 - RM 4,500 / Per Mon

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Project: E-hailing and deliveries

Location: Ara Damansara, Petaling Jaya

Working Days: 5.5 days / 6 days

Working Hours: Rotational Shift (24 hours rotational shift)

JOB REQUIREMENTS:

Excellent communication and writing skills in English and Bahasa Malaysia.

Able to communicate in Mandarin(traditional) since it will be dealing with a Mandarin Speaker.

Able to work on rotational shifts.

Prior working experience in the call service industry will be an added advantage.

Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

Handling all inbound calls, live chat, and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products

Exceeding customer expectations in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

Proficient in computer typing skills

Ability to handle multiple tasks in a fast-paced environment.

Good computer literacy

Documentation for validation

Job Type: Contract
Contract length: 5 months

Pay: Up to RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Signing bonus

Language:

  • Mandarin (Preferred)
  • Cantonese (Preferred)
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