TM, Nn-Voice Enggmt Ctr (NVEC)

Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling (excluding Reflex team members) Bank’s products and services towards customer satisfaction.

• Understand the different types of services and products offered
• Provide and communicate information on new product and services
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints and escalates to relevant parties
• Process customer request and ensure communication to relevant parties

Others

• As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers

• Pleasant personality with excellent verbal and written

communication skills.

• Excellent telephone etiquette.
• Able to work independently with minimum supervision.
• Strong oral communication and problem solving skills.
• High customer service orientation.
• Computer literate.
• Good stress management ability.
• Must be a strong team player.

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards