Telemarketing (Japanese speaker)

About Carro

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co.

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

Key Responsibilities:

Outbound Calling:

• Make calls to prospective clients or existing customers in Japanese to promote products and services.
• Conduct surveys or interviews, gather feedback, and report information.

Customer Relationship Management:

• Develop and maintain relationships with Japanese-speaking customers.
• Address customer inquiries and provide detailed information about products and services.

Sales Promotion:

• Present sales offers and promotions to potential clients, aiming to generate leads and sales.
• Track and follow up on leads and prospects, ensuring timely communication.

Data Entry and Reporting:

• Maintain accurate records of all customer interactions and sales activities.
• Update customer databases and CRM tools with relevant information in both Japanese and English (if required).

Collaborate with Sales Team:

• Work with the sales team to identify sales opportunities and meet targets.
• Assist in preparing sales pitches and materials for Japanese-speaking clients.

Achieve Sales Goals:

• Meet or exceed monthly and quarterly sales targets.
• Participate in regular performance reviews and contribute to improvement plans.

Job Requirements:

Language Skills:

• Native or near-native proficiency in Japanese (written and spoken)
• JLPT N1 / N2 will be added advantage
• Proficiency in English (written and spoken)

Experience:

• Previous experience in telemarketing, sales, or customer service is preferred.
• Experience dealing with Japanese-speaking customers is a plus.

Skills:

• Strong communication and interpersonal skills.
• Excellent listening skills with the ability to understand customer needs.
• Good negotiation and persuasion skills.
• Strong organizational skills and attention to detail.
• Comfortable using CRM systems and computer-based tools.

Personality Traits:

• Self-motivated, proactive, and goal oriented.
• Positive attitude, team player, and adaptable to changing environments.
• Ability to handle rejection professionally and stay motivated.

Work Hours:

• Based on arrangement (2 days off in a week)

Job Types: Full-time, Permanent

Pay: From RM7,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Commission pay