Customer Service | Traditional - Mandarin Speaker | KL Sentral | up to 4.2k
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Responsibilities :
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Benefits :
Night shift after 10pm
Night shift window is defined as 10 PM to 7 AM
Less than 5 hours – RM 20 per hour
5 hours & above – RM 100 per day
KPI : up to RM800- subjected to performance
You’re able to earn up to RM 5000 including of basic + allowance per month.
Current active agent earning more than RM 6000 including of night shift with kpi allowance.
