IT Support
RM 24,000 - RM 60,000 / Per Annum/Annual
Original
Simplified
- Technical Support: Provide level 1 and level 2 technical support for hardware, software, and network issues.
- Troubleshooting: Troubleshoot and resolve technical issues via phone, email, or in-person.
- Incident Management: Log, track, and resolve incidents using IT service management tools.
- Hardware/Software Maintenance: Perform routine maintenance, upgrades, and repairs on computer systems and peripherals.
- Network Support: Assist in configuring, monitoring, and maintaining network infrastructure.
- User Account Management: Create, modify, and delete user accounts, passwords, and access permissions.
- Ability to speak and write in Mandarin and English fluently.
- Diploma or Degree in Computer Science, Information Technology, or related field.
- 1-2 years of IT support experience.
- Fresh graduates are welcomed to apply.
- Proficient in Windows, macOS, and Linux operating systems.
- Familiarity with network protocols (TCP/IP, DNS, DHCP).
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with cloud services (Office 365, Google Workspace).
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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