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Manage daily shop operations, including opening and closing procedures. Supervise and train staff to deliver exceptional customer service. Monitor inventory levels, place orders, and minimize wastage. Ensure cleanliness, hygiene, and compliance with safety regulations. Handle customer inquiries, feedback, and complaints professionally. Plan and execute sales strategies to meet revenue goals. Prepare daily sales reports and monitor shop performance. Ensure all equipment is in good working order. Requirements: Proven experience in retail, F&B, or hospitality management. Strong leadership, communication, and organizational skills. Customer-focused with problem-solving abilities. Ability to work flexible hours, including weekends and holidays.
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