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Jobs or company...

Specialist BPO - HR Services (Contract)

Salary undisclosed

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Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Simplified

Job Purpose


Support to develop and administer project / business process quality & improvement plans and processes to identify new and alternative approaches to improve effectiveness and efficiency of business processes in line with overall business strategy and objectives, Group guidelines and policies



Typical Business Titles






Differentiator


  • Apply practical knowledge of job area typically obtained through advanced education and work experience
  • Work independently with general supervision
  • Challenges faced are difficult but typically not complex
  • Participate in operation PD session to identify CI/BPO initiatives


Scope & Portfolio


  • Support All HR Services functions Scope of Services
  • BPO/CI initiative driven internally or externally on BU requests per SLA
  • Projects driven by clear objective, timeline, costs and deliverables in collaboration with multiple stakeholder groups


Key Tasks


  • Support administration of project/business process quality & improvement plans and processes to achieve defined business objectives
  • Provide administrative and analytical support to increase business process efficiency and process quality
  • Apply technical and/ or business process expertise and analysis capability to projects
  • Collect and collate data, and analyze trends to understand process improvement needs holistically and to estimate potential benefits
  • Study processes to draft performance indicators to measure process dimensions and process improvements
  • Deliver assigned activities as per defined timelines and quality standards
  • Apply understanding of business processes to administer project processes and solutions
  • May provide functional advice or training to team members
  • Draft content and deliver training on projects/ business process quality & improvement methodologies


Stakeholders


  • May influence others within the job area through explanation of facts, policies and practices
  • Support and interact primarily with colleagues of own and cross function
  • Build relationships and understand customer and key stakeholders interests and concerns
  • Address task-related issues appropriately to maintain work relationships


Management Responsibility


  • Individual contributor without direct responsibility for leading others
  • Provide assistance and coaching training to team members
  • Delegating and reviewing the work of team members


Skills



Business Analysis, Operations Management, Quality Assurance, Customer Satisfaction, Key Performance Indicators, Continuous Improvement, Process Improvement, Change Management, First Choice, Consulting, Coaching, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Costing Analysis & Savings


Education Level


Bachelor’s Degree or equivalent experience/qualification



Experience Level


  • More than 2 years
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