Operations Manager

Operations Manager

1. Operational Management:

· Oversee the daily operations of the confinement centre to ensure smooth and efficient service delivery.

· Develop and implement operational procedures, ensuring compliance with health and safety standards, local regulations, and best practices.

· Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.

· Ensure that all resources (staff, equipment, supplies) are available and utilized efficiently to meet service delivery goals.

2. Client Service Excellence:

· Ensure the highest levels of service quality, providing clients with a luxury and personalized experience.

· Address client concerns, feedback, and complaints promptly and professionally to maintain high customer satisfaction.

· Collaborate with other departments (e.g., marketing, sales, wellness) to design and implement client-centric programs that enhance the overall experience.

3. Team Leadership & Development:

· Lead, mentor, and motivate the operational team to ensure they meet performance and service standards.

· Oversee the recruitment, training, and development of staff to maintain a highly skilled and motivated workforce.

· Conduct performance reviews and provide ongoing feedback and professional development opportunities for staff members.

4. Facility & Resource Management:

· Ensure that all facilities, equipment, and amenities are well-maintained, clean, and operational at all times.

· Coordinate with maintenance and housekeeping teams to manage regular facility inspections and upkeep.

· Oversee inventory management for consumables and luxury items, ensuring adequate stock levels while avoiding excess.

5. Health & Safety Compliance:

· Ensure compliance with health and safety standards, especially in areas related to confinement, wellness, and postnatal care.

· Stay up-to-date with industry regulations and best practices, ensuring the facility remains compliant with all relevant local laws.

· Oversee emergency procedures and staff training related to health and safety.

Education & Experience:

· Minimum of 5 years of experience in operations management, ideally within the hospitality, healthcare, or luxury services industry.

· Experience in managing high-end luxury services or confinement centres is highly desirable.

Skills & Competencies:

· Strong leadership and interpersonal skills with the ability to motivate, guide, and develop teams.

· Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.

· Exceptional customer service orientation with a focus on creating a memorable experience.

· Strong problem-solving abilities and attention to detail.

· Fluent in Mandarin is a must.

· Proficiency in Microsoft Office Suite.

Working Hours:

10:00am to 7:00pm (Monday to Sunday)

Rest Day: 6 days per month

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

• Professional development

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Performance bonus