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Duty Manager

  • Full Time, onsite
  • UOA Hospitality Sdn Bhd
  • additional qualifications will be a plus, Malaysia
Salary undisclosed

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THE JOBSCOPE

  • Be visible in the hotel lobby and other public areas
  • Assist the Front Office Manager with the management and support of daily Front Office Operations
  • Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
  • Handle guest requests, enquiries, and complaints promptly
  • Handle any management issues or emergencies that arise, record and resolve as necessary
  • Maintain knowledge of hotel products, services, policies and emergency procedures
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
  • Complete projects that drive our KPI’s
  • Maintain awareness of all hotel areas

REQUIREMENTS

  • A minimum of 2 years of Front Office supervisory experience in the hotel
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
  • Excellent leadership, inter-personal, training and development skills
  • A passion for delivering exceptional guest experiences
  • Computer literate
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organized and calm personality.
  • Strong problem-solving skills.
  • Availability to work in shifts including weekends

QUALIFICATIONS

  • High School or diploma or equivalent.; additional qualifications will be a plus