Duty Manager
Salary undisclosed
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THE JOBSCOPE
- Be visible in the hotel lobby and other public areas
- Assist the Front Office Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Handle guest requests, enquiries, and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Complete projects that drive our KPI’s
- Maintain awareness of all hotel areas
REQUIREMENTS
- A minimum of 2 years of Front Office supervisory experience in the hotel
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- Computer literate
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organized and calm personality.
- Strong problem-solving skills.
- Availability to work in shifts including weekends
QUALIFICATIONS
- High School or diploma or equivalent.; additional qualifications will be a plus
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