Technical Consultant, Print Ecosystem (ANZ Market)

As anTechnical Consultant, Print Ecosystem (ANZ Market) you will provide technical presales support for the HP Commercial portfolio of Print Products, Services and Solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

Key Highlights:

• The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.

• The ideal candidate should have a genuine passion for technology and native level/a high level of proficiency in English language to support Australia and New Zealand Market. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage.

What a Technical Consultant, Print Ecosystem (ANZ Market) does at HP:

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

• Provide technical recommendations, direction, and guidance on Print offerings.

• Respond to and track technical questions from internal or external requestors

• Present the advantages of HP’s Print products and solutions.

• Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).

• Support sales opportunities with in-depth technical understanding of HP’s offerings.

• Mentor other Inside Presales TCs with less experience on Print solutions.

• Provide support on the status of technical and environmental regulations.

• Deliver trainings to other departments about Print products and solutions.

• Manage technical escalations and provide proactive technical updates to the sales community.

• Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).

• Ensure a competitive and appropriate level of technical and professional competence.

• Provide expert consultation and guidance on Intelligent Document Management systems.

Individuals who do well in this role at HP, usually possess:

• Advanced proficiency in spoken and written in English. Proficiency in another language is advantageous.

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.

• Advanced experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.

• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

• Self-motivated with the ability to operate with minimal tactical direction.

• Demonstrated motivation to seek knowledge and continuous learning.

• Typically, minimum 5 years of relevant work experience supporting ANZ market.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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