Alibaba Cloud Intelligence-Technical Project Manager (SEA region)-Kuala Lumpar, Malaysia

1. Project delivery Full-cycle planning and management of single or multiple delivery projects, including formulating and managing project objectives, project plans and milestones, managing project delivery costs, and reducing planned-actual cost deviation As the first responsible person for project delivery, coordinate and organize project delivery resources, and lead the project team (BA, TM, TAM) to formulate delivery and operation & maintenance plans; Implement the project with high-quality performance. Manage and supervise the whole process of project delivery, predict, identify and diagnose project risks and problems, lead delivery resources to tackle difficulties and quickly solve problem with appropriate solutions. Coordinate internal/external delivery resources and regional/industrial delivery expert resources to carry out the whole process of project management and critical customer demand assurance. 2. Pre-sales support Clarify the customer demand boundary in the pre-sales phase and dentify potential risks of the project, evaluate delivery costs, and form a high-quality deliverable SOW. Cooperate with BD, lead BA, TM, TAM to participate in pre-sales communication, visualize service value, improve the overall competitiveness of hybrid cloud and public cloud products + services through service solutions, and facilitate winning orders. 3. After-sales O&M and renewal support Coordinate the daily operation and maintenance of customers at the later stage of the delivery project with ensurance of O&M resources and quality, maintain long-term customer relationship, and explore and follow up customer renewal requirements. 4. Service ecosystem delivery management. Organize service ecosystem partners to complete project delivery and evaluate the quality of project delivery of partners. 5. Standardization and accumulation of solutions Continuously promote the organizational design and SOP optimization of project management. Propose optimization requirements for processes and project management tools to improve ecological capabilities and reduce delivery costs. Work with the industry/region business team to complete the settlement of industry delivery solutions and the construction and promotion of benchmarking projects.

At least 5 years of to B/G IT delivery project management experience or software research and development project experience Big scale project team management experience (>20 members) Familiar with project management of FSI/Public sectors and have in-depth practice, able to manage multiple complex projects, able to predict and deal with risks in advance, and judge changes in requirements. Coordinate internal and external resources for costs and quality optimization Able to lead the implementation and delivery of large and complex projects; Quickly sort out the work scope, installment plan and key milestones of each sub-team under relatively vague circumstances, and organize the implementation to achieve the goal Able to understand external needs such as customers, ISV, and regulators; Align objectives with internal cooperation departments, communicate and coordinate effectively to serve project objectives achievement. Have a good sense of service, be able to solve customer problems to the end, effectively help customers solve problems, and ensure customer satisfaction Lead to create a communication atmosphere, express opinions clearly and effectively listen to others' opinions Identify valuable potential ecological partners in existing project cooperation In the pre-sales support phase of the project, control the preparation of the ecological joint solution and the design of the delivery plan, maximize the value of ecological partners, and optimize the delivery plan Prosper ecological development, maintain long-term communication with industry or regional ecosystem partners, continuously develop and expand partner capabilities from the perspectives of business opportunities, solutions, delivery and maintenance capabilities Both English and Mandarin language proficiency are required. Mandarin listening and speaking language skills are required due to work collaborations with the team based in China.