Supervisor, WFM (Hindi)

**THIS ROLE ONLY REQUIRES HINDI NATIVE SPEAKERS** Providing strong reporting and analytical information support to Operations team. Performing business analysis to identify process improvements for increasing business efficiency and effectiveness. Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets. Manages workforce scheduling including daily staffing rosters for non-discretionary exceptions, balances delivery of workloads, partnering with managers and supervisors to coordinate/approve time off requests for staff, etc. Provide end to end analysis of financial assessment on weekly basis rolling up to the month. Create accruals for revenues that may have been possibly earned but are not yet recorded in the account. Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources. Perform trend analysis considering all relevant WFM metrics impacting the revenue on weekly and monthly basis. Complete understanding of relevant contract to generate revenue forecast , Capacity Planning . Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle. Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue. Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making. Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business. Employee would be required to work in a 24*7 environment