Inside Sales Manager

Summary

Oversees Insides Sales team in Asia to increase profitable sales. Develops and implements consistent inside sales processes and procedures. Identifies and develops exceptional sales staff that understand and focus on putting the customer first through their passion for service and expertise in product application. Fosters and builds strong customer relationships through their interactions with customers.

Essential Duties and Responsibilities

Driving Sales Growth

• Drives year over year sales growth. Delivers and exceeds annual sales targets.
• Establishes team and individual KPIs for inside sales team. Develops and implements plans to close the gap when needed.
• Develops relationships with individuals at key accounts and converts relationships into long-term partnerships.
• Oversees preparation of proposals and quotes for decision-makers at customer.
• Act as a liaison to customers and collaborates with colleagues in outside sales to grow sales.
• Utilizes value added sales techniques and negotiation skills to grow market share.
• Negotiates contracts with key customers.
• Works cross functionally to develop business and convert opportunities into sales revenue.
• Secures and evaluates all relevant information to process and resolve customer inquiries and complaints.
• Works closely with Asia leadership to develop and execute on new strategic and marketing initiatives.
• Proactively reaches out to potential customers.
• Drives the conversion of “new customer / new application” opportunities to orders and revenues.
• Utilizes CRM tools to drive growth. Utilizes CRM for all customer communication and follow up.
• Responsible for sales funnel opportunity management.
• Collaborates with cross functional teams to ensure the best possible customer experience throughout all phases of the sales process.
• Develops and successfully executes pricing plans and pricing campaigns.
• Closes sales, follows up on payments and delivers to Accounts Receivable targets.
• Attracts, develops, retains, and motivates the talent needed to be a world class, high performing team.
• Coaches and manages the local sales team, ensuring competence development and performance management.
• Responsible for the overall sales development of the accounts in the region, by supporting the local sales team, with the definition and implementation of individual sales plan.
• Develops and deploys plans to improve employee engagement and foster a culture of ownership. Implements a rigorous program to gather feedback from employees and work groups to develop improvement plans.
• Ensures a healthy and safe work environment throughout our locations. Ensures adherence to EHS policies and guidelines.
• Ensure adherence to all internal, external, and corporate policies, procedures, and quality standards. Creates and enforces a culture of compliance with all regulations and standards.

Qualifications

• Exceptional leader, able to align, influence and motivate teams to achieve the sales targets.
• Strong business acumen, highly customer oriented, strong sense of urgency. Able to take decision in ambiguity.
• Ability to cultivate effective partnerships.
• Clear understanding of business drivers and how they impact the financial performance of the business. High attention to detail required.
• Solid negotiation skills and knowledge of value-added selling techniques.
• Demonstrated track record driving sales revenue, profitability growth and value creation.
• Strong executive presence, excellent verbal, and written communication skills.
• Proficient computer skills required.
• Language proficiency in multiple languages to cater to a diverse customer base is desired.
• Ability to work in a fast-paced and result oriented environment.
  

Education and/or Work Experience

• Bachelor's Degree
• Minimum 8-10 years experience in Inside Sales Management
• Strong product and application knowledge in the relevant industry
• Or equivalent combination of education and experience
  

Technical Skills/Physical Requirements