Customer Service Executive (Solar Industry)

Why Join Us?

• Career Growth: Opportunities to expand skills and responsibilities/ On job training
• Dynamic Team: Work with a collaborative, and competitive team/Team Building Event & Exercise activities
• Competitive Benefits: Performance bonus/ Allowance/ Annual increment/ Incentives trips

Key Responsibilities

• Customer Service (Project Delivery Management): Oversee project updates and manage customer interactions from sales handover through project completion, providing regular progress reports and addressing customer queries.
• Post-Sales Customer Support: Provide timely and empathetic support for customer complaints, working closely with the team to resolve issues and improve the overall customer experience.
• Documentation & Compliance: Prepare, checking, and submit essential project documents, liaise with relevant authorities, and ensure timely approvals and smooth solar project progress of applications, approvals, and regulatory compliance on behalf of customers.
• Undertake ad hoc administrative tasks when required.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field.
• Proactive, pleasant character, independent, resourceful & willing to learn attitude.
• Passionate about customer service, with the ability to engage positively and patiently, and maintain strong client relationships.
• Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clients
• Able to work under challenging and fast- paced environment.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Application Question(s):

• Which Microsoft Office products are you experienced with?
• Do you have customer service experience?

Language:

• Mandarin (Required)
• English (Required)