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  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Contact Centre Advisor - Cantonese Speaking (Support to HK) Up to RM4500

RM 3,500 - RM 4,500 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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WORK LOCATION: CYBERJAYA
Monday – Friday (If business required, may work on Saturday once a month – pay as OT rate/Transport Claimable)
8.30am– 5.30pm / 10am – 7pm

Key Responsibilities: Hotline Operation

  • Handles inbound calls on customer enquiries and complaints regarding all activities in business process such as policy, membership issues/dispute, rewards points and health device issues.
  • Reports problems, potential crisis and complaint to different layers of Team for service improvement.
  • Provide comprehensive solution to customers/agents and executes empowerment guideline.
  • Makes outbound call to customers/agents for follow-up cases.
  • Monitor pending cases.
  • Manages the long pending cases and report to team manager

Job Requirements:

  • Preferably candidates with Diploma and with at least 2 years of working experience in call centres
  • SPM holders with at least 3 years of working experience in call centres
  • Basic insurance knowledge would be definitely an advantage.
  • Customer-orientated with good interpersonal and communication skills.
  • Strong and proven problem solving skills.
  • Service-oriented and positive mindset
  • Proficient in both spoken and written English and Cantonese

Remuneration Package:

  • Basic is up to RM4,300 depend on experience and qualification
  • RM450 transportation allowance (fixed)
  • RM300 Language allowance (fixed)
  • Insurance & Medical Coverage including dependent (based on Job Function Level)
  • 18 days Annual Leave
  • 1 day birthday Leave
  • 14 days Medical Leave
  • Follow HK Public Holiday
  • 16% Employer EPF
  • OT Claimable / Meal Allowance
  • Dental & Optical RM800 per annum
  • Performance bonus
  • Salary review

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • Can speak Cantonese?

Language:

  • and write Mandarin (Required)
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