Hotel Reservation Agent

Salary undisclosed

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As Reservations Agents, your Key Responsibilities Include:

To manage the daily reservations.
Attention to details, timely, friendly, follow instructions are the keys to be succeeded
To answer incoming calls, emails and operation matters proficiently.
To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.
To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines
To ensure Guests’ profiles are updated and merged regularly according to the Company SOP’s
To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients
To ensure that all accounting procedures are adhered to in conjunction with the Revenue Managers / E-Commerce.
To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection.
To be able to on shift or weekends, Public Holidays as per Reservation Manager assigned schedule.
Be good team players

The Experience & Qualifications required as Reservations Agents are:

Previous experience working as a Reservations Agents for 4-5* hotel is preferable

Other Skills required as Reservations Manager are:

Exceptional Customer Service skills
Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
Team worker
Ability to work under pressure
Knowledge of Opera is desirable

Job Type: Permanent

Benefits: