Sales Consultant

Key Responsibilities:

Customer Engagement:

• Greet and assist customers who walk into the dealership or contact the business via phone, email, or online chat.
• Understand the customer’s needs, preferences, and budget to recommend the most suitable Mitsubishi models (e.g., Triton, Xpander, Outlander).
• Provide information about Mitsubishi vehicle features, specifications, pricing, financing options, and promotions.

Product Knowledge:

• Stay informed about the latest Mitsubishi models, features, technological advancements, and changes to pricing or promotions.
• Be knowledgeable about the benefits of Mitsubishi’s vehicles, such as safety features, performance, fuel efficiency, and warranty coverage.
• Conduct vehicle demonstrations, including test drives, to show customers how a car performs and to address any questions they may have.
• Sales and Negotiation:
• Work to meet or exceed monthly sales targets and other performance goals set by the dealership.
• Negotiate pricing, financing options, and trade-in values to close deals while maintaining profitability for the dealership.
• Guide customers through the purchase process, explaining paperwork and ensuring they understand the terms of the sale, warranties, and any additional services.

Customer Relationship Management:

• Build long-term relationships with customers to encourage repeat business and referrals.
• Follow up with potential and past customers, keeping them informed about new models, special offers, or service reminders.
• Provide excellent after-sales support to ensure customer satisfaction, addressing any post-purchase concerns or service needs.

Administrative Duties:

• Handle customer paperwork, including sales contracts, financing applications, and other documentation.
• Maintain accurate records of sales, customer interactions, and follow-ups using the dealership’s Customer Relationship Management (CRM) system.

Team Collaboration:

• Work closely with the finance and service teams to ensure smooth transactions and customer satisfaction.
• Participate in dealership training programs to stay updated on Mitsubishi products and sales techniques.

Skills and Qualifications:

• Sales Skills: A strong ability to sell, persuade, and close deals is essential for a sales consultant.
• Customer Service Skills: Excellent communication and interpersonal skills to build rapport with customers and understand their needs.
• Product Knowledge: A good understanding of Mitsubishi vehicles and the automotive industry is vital, though training is typically provided.
• Negotiation and Problem-Solving: Ability to negotiate terms and find solutions to meet both the customer’s and dealership’s needs.
• Organization: Handling multiple customers and paperwork efficiently requires organizational skills.

Work Environment:

Sales consultants typically work in a dealership environment, which could involve standing for long periods and interacting with customers face-to-face, on the phone, or via email. The role may also require occasional weekend or evening shifts to accommodate customer availability.

Overall, the job of a Mitsubishi Sales Consultant requires a combination of strong sales skills, product knowledge, and a customer-focused approach to create a positive buying experience for customers.

Job Type: Full-time

Pay: RM3,000.00 - RM15,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Supplemental Pay:

• Attendance bonus
• Commission pay
• Performance bonus

Education:

• STM/STPM (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)