Senior Network Engineer L3

Senior Network Engineer L3

About You

As a senior network engineer you will work across both our project team and service desk. Project engagements will include design, implementation and documentation, including release management to our service desk. You will all be a senior escalation contact on our service desk or any network related incidents or service requests. You will be an experienced network engineer with a positive customer service attitude who is seeking to join a dynamic and growing organisation.

Ideal candidates should be proactive and people-focused, with a desire to get involved and make a positive contribution to our business and culture. We believe every single team member has an integral role to play in our collective success.

This exciting role is essential to the effective operation of the technical team and has multiple IT pathways for progression – a journey we want to share with you.

About the Role

Reporting directly to the Senior Technical Services Manager, our senior engineers are responsible for providing customers with a positive customer experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The ideal candidate will have strong skills in Aruba, Fortinet and Palo Alto network solutions, along with relevant certifications. This role involves designing, implementing, and maintaining our network infrastructure to ensure optimal performance, security, and reliability.

Key Responsibilities

Network Design and Implementation:

• Design, configure, and deploy network solutions using Aruba, Fortinet, and Palo Alto technologies.

• Develop and maintain network architecture diagrams and documentation.

• Ensure network scalability and performance to meet business needs.

Network Security:

• Implement and manage network security measures, including firewalls, VPNs, and intrusion detection/prevention systems.

• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements.

• Stay updated with the latest security threats and mitigation strategies.

Network Maintenance and Troubleshooting:

• Monitor network performance and troubleshoot issues to ensure minimal downtime.

• Perform regular maintenance tasks, including firmware updates and patch management.

• Provide advanced technical support for network-related incidents and service requests.

Collaboration and Leadership:

• Work closely with other IT teams to integrate network solutions with other systems and applications.

• Mentor and provide guidance to junior network engineers and IT staff.

• Capacity to be on-call and respond to network emergencies as needed.

Key Relationships

Head of Operations - This role will work closely with the Head of Operations to ensure the customer centric strategy and service delivery is adhered to.

Senior Technical Services Manager - This role will work closely with the Senior Technical Services Manager to ensure escalation management is efficient and delivering the service outcomes for our customers. The Senior Technical Services Manager will manage and technically develop this role to ensure a successful pathway.

Senior Project Manager - You will engage with the Senior Project Manager to ensure projects are completed in alignment with agreed project plans and expected outcomes.

Service Desk Team - This role will work closely with the broader technical team to ensure the best service outcomes for our customers. This role will mentor and technically develop the Service Desk team, to ensure efficiencies across the escalation process.

Why We Want You

Energetic and customer-focused, you are an exceptional communicator with a positive, “can do“ attitude.

More specifically:

• You can deal with busy, high-pressure situations

• You have excellent communication skills, both written and verbal

• You are attentive to detail, and will follow-up on outstanding items

• You continually strive for a high level of customer service

• A strong knowledge of Windows 10, laptop, desktop and basic Wi-Fi systems

• A good understanding of current technologies

• You can work independently with minimal supervision

• You enjoy working as part of a team

Desired Skills / Certifications:

• Experience with cloud networking solutions (including Azure & AWS).

• Experience with firewalls (including Fortinet & Palo Alto).

• Experience with switching (specifically Aruba)

• Knowledge of scripting and automation tools (eg Python, Ansible).

• Familiarity with network monitoring and management tools.

You should have at least 5 years+ experience working at Tier 2-3 / Level 2-3capacity managing incidents and service requests through a ticketing system and/or experience with onsite technical support in a similar role.

Job Type: Full-time

Benefits:

• Health insurance
• Maternity leave
• Parental leave
• Professional development

Schedule:

• On call
• Rotational shift

Application Question(s):

• You should have at least 5 years+ experience working at Tier 2-3 / Level 2-3 capacity managing incidents and service requests through a ticketing system.
• Must be able to support Australian timezone.
• Please indicate your availability & expected salary.