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Application Engineer - Network, Cybersecurity

Salary undisclosed

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Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:
Provides engineering support via phone call/remote access/email to customers, help to identify technical problem, determine the solution, and assist customer in implementing the fix.
Provides technical feedback to engineering concerning product changes/enhancements.
  • Checking customer entitlement.
  • Answer general questions for using Keysight products.
  • Is focused on supporting customer requirements, like feature demonstrations, case implementation/execution.
  • Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.
  • Prepares detailed documents for user case, applications and/or solutions.
  • Product and technology focused.
  • File/tracking bugs for Keysight product.
Qualifications:
  • Bachelor’s or master’s Degree of ‘Telecommunication Engineering’/‘Network Engineering‘/’ Information Security‘ or University Degree or equivalent.
  • Requires good communication skills, network/security knowledge and ability to work independently.
  • Has router/switch testing working background is preferred.
  • Has NA/NP certification or equivalent is preferred