Customer Quality / Sales Support (QA) and Contamination Control Engineer

Job Summary and Key Objectives

Sales Support Engineer job function covers:-

• Assist in handling customer feedback and response time.
• Handle the installation and site evaluation request from sales team.
• Assist the management team on matters related to contamination control
• To meet Camfil Malaysia Sdn Bhd manufacturing goals and objectives
• To ensure compliances to regulatory bodies requirement and internal procedures

Key Responsibilities include:

• To handle all customer feedback/complaint.
• Responsibilities covers:-

• To handle all the site testing and analysis work requested by the sales team.
• Responsibilities covers:-

• To conduct C2 training for all relevant new staffs.
• To be the main coordinator for the continuous Improvement and also the 7S.
• To be responsible to carry out the duties in accordance with Quality, Health, Safety, Environment, Energy and Business Continuity Policy, Procedure and SOP.
• Determine SOP and specification for acceptable air quality in the production environment to ensure continuous production of high cleanliness molecular product.
• Respond to contamination issues and report abnormal conditions to the engineering and other teams and propose mitigation plan.
• Carry out primary investigation on contamination issues and propose improvement plan to the management team.
• Monitor and report periodic contamination control performance and propose new improvement projects to the management team.
• Develop air monitoring plans at various locations of the plant and work with the lab to carry out the analysis of the samples and follow through on obtaining the data in a timely manner.
• Ensure that real time monitoring systems are operating and recording properly.
• Ensure team members practice and follow approved cleanroom protocol.
• Support product design, development and manufacturing from a contamination control perspective.
• Evaluate customer requirement for molecular product cleanliness and translate requirement to product, process and raw material specifications.
• Design and execute experiments to evaluate and qualify raw materials in relation to contamination control context.
• Act as a champion of contamination control in the whole organization, especially to PPD team, production team, QA team, facilities team and supporting groups.
• Support Product Managers and global MCC Team whenever required.

Requirements:

• Relevant degree or equivalent competence gained in other ways.
• Minimum 2 years of QA experiences.
• Preferably with experiences from manufacturing.
• A keen eye for detailing and a results driven work approach.
• Have a good understanding of quality control procedures.
• Have a experiences in handling customer feedback/complaint process.
• Have experience on handling customer site visit.
• Have knowledge on 8D reporting method.
• Have knowledge on ISO 9001, ISO 14001, ISO 45001 will be added advantages.
• Should have good trouble shooting, problem solving and root cause analysis knowledge.
• Have a good computer knowledge to prepare presentation, reports and for analysis work.
• Should be a good team players.
• Good knowledge of 7 QC tools, and 5S.
• Good Knowledge in continuous improvement process.
• Strong verbal and written communications skills; must be able to communicate effectively with relevant staffs.