L2 Product Support Engineers | app dev or app support environment in Banking

*Job title: L2 Product Support Engineers*

Job Posting ID (JP ID) : CGEMJP00277512

Experience : . 3-5 years of experience in application development or support

environment in Banking Finance, ETL, Data warehouse, Finance knowledge for GL, MAS,

GST, Regulatory and Reporting/business intelligence

Max Salary budget : 7K MYR per month

Company background: Banking

Employment type: Contract 1 year renewable

Possibility of Extension : Yes

Nationality : Open

Location : Kuala Lumpur

Joining : 1 month

Job Description :

The person :

• 3+ yrs of L2 Core & Cards Support Engineer (Jboss or Weblogic, Oracle / MS SQL, Unix/Linux, & Shell scripting) - Support Engineer
• 3+ yrs L2 Data & Finance Support Engineer (Informatica ETL) with Banking knowledge (Informatica ETL, Data warehouse, Oracle / MS SQL, Unix/Linux, & Shell scripting) - expect work in shifts GIPS L2 - AM, PB, Bankwide & Enterprise Data & Finance Support Engineer

Mandatory:

• Experienced working in L2 support
• Willing to work on shifts
• Experience in supporting applications hosted on Webservers and Java servers
• As a L2 Core & Cards Support Engineer you will provide application support, troubleshoot incidents, and collaborate with the development team.

Key Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed as needed

Key Technical Requirements

• Familiar with basic Unix/Linux command
• Have knowledge of Unix/Linux shell script
• Familiar with SQL and have experience of Oracle DB
• Have knowledge of Java and application servers (Jboss, WebLogic etc)
• Have knowledge of web servers (apache, nginx etc)
• Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point
• Strong communications skills
• Excellent spoken and written English communication skills
• Willing to work on Shifts

Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Professional development

Application Question(s):

• The role is on high priority for local. Do you meet this criteria?

Education:

• Bachelor's (Preferred)

Experience:

• application development or support environment in Banking: 3 years (Preferred)
• application support: 3 years (Preferred)
• Jboss: 2 years (Preferred)
• Weblogic: 2 years (Preferred)
• Unix: 2 years (Preferred)
• Linux: 2 years (Preferred)
• Shell Scripting: 2 years (Preferred)
• Informatica ETL: 2 years (Preferred)
• Data warehouse: 2 years (Preferred)
• Oracle: 1 year (Preferred)