Premier Relationship Officer, Kuching Branch

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Kuching branch in the role of Premier Relationship Officer, working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• Daily Sales administrative task
  • Organize and complete/check all sales application forms for submission, scanning and for SQ review
  • Scan & file all completed sales application forms in the customer file for reviews, checks and follow-ups
• Assist RM in replying customer’s mails, banking transaction request and other request from premier client E.g. Request for bank’s statement, fee waiver etc.
• Assist RM to handle / investigate customer complaints or other follow up work.
• To assist RM in their diary appointment management / lead generation by arranging customer appointment and help to identify customer that has not been contacted quarterly.
• To remind/monitor their respective RM to act on their campaign call list and "event triggers which was assigned by CVM
• Assist RM on file review / CAMP / FCC call or monitoring when required for all FCC related item to ensure proper follow ups are completed.
• Cross sell
  • Refer customer needs to PRM
  • Educate customer on digital banking
• As customer’s main contact point beside their RM. Help to fulfil client’s service needs either by face to face or on the phone.
• Ensure proactive update of accurate customer information in the bank system.
• To temporary hold resigned RM portfolio and fulfill their service needs.

• Minimum 1 to 3 years working experience
• Customer engagement
• Basic planning and organizing
• Appointment making skills
• RMP & WPT
• Wealth Management and proposition

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

Opening up a world of opportunity.

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Issued by HSBC Bank Malaysia Berhad