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Deskside Support Engineer

RM 3,000 - RM 3,700 / month

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Job Description

  • Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users
  • Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
  • Deployment of computer hardware, systems software and applications.
  • Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
  • Active Directory for user account management
  • ServiceNow ticketing system
  • SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s • Windows 10 • Microsoft Office365 • Microsoft Teams • Skype For Business • One drive • Data migrations and backups • Laptop and Desktop deployments • Well-developed time management skills • Ability to work independently as single handed onsite
  • Providing desk side technical support for users including walk-ins and calls & support tickets generated.
  • Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
  • Troubleshooting hardware/software and network issues.
  • Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
  • Work with project offices to ensure project continuity and be able to deliver on time

Job Requirement

  • Bachelor’s degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills

Job Type: Contract

Pay: RM3,000.00 - RM3,700.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • When is your possible join date?
  • How may days notice period do you have?
  • Willing to work shift ?

Experience:

  • IT support: 3 years (Preferred)

Language:

  • English (Required)