Deskside Support Engineer
RM 3,000 - RM 3,700 / month
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Job Description
- Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users
- Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
- Deployment of computer hardware, systems software and applications.
- Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
- Active Directory for user account management
- ServiceNow ticketing system
- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s • Windows 10 • Microsoft Office365 • Microsoft Teams • Skype For Business • One drive • Data migrations and backups • Laptop and Desktop deployments • Well-developed time management skills • Ability to work independently as single handed onsite
- Providing desk side technical support for users including walk-ins and calls & support tickets generated.
- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
- Troubleshooting hardware/software and network issues.
- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
- Work with project offices to ensure project continuity and be able to deliver on time
Job Requirement
- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills
Job Type: Contract
Pay: RM3,000.00 - RM3,700.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- When is your possible join date?
- How may days notice period do you have?
- Willing to work shift ?
Experience:
- IT support: 3 years (Preferred)
Language:
- English (Required)
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