Business Office Senior Executive

Position Overview: The Business Office Officer in the hospital sector is responsible for managing administrative and financial functions within the hospital's business office. This includes handling patient billing, insurance claims, financial reporting, and general office management tasks. The officer plays a key role in ensuring smooth operations, regulatory compliance, and providing high-quality service to both patients and internal teams.

Key Responsibilities:

• Billing and Accounts Management:
• Process and review patient bills and invoices accurately.
• Ensure timely submission of insurance claims and follow up on unpaid claims.
• Coordinate with insurance companies for verification and approvals.
• Manage patient accounts and resolve any discrepancies in billing.

• Insurance Verification:
• Verify insurance coverage and eligibility before patient services.
• Liaise with insurance providers for pre-authorizations, approvals, and claim statuses.
• Assist in resolving insurance-related inquiries from patients and providers.

• Customer Service:
• Provide exceptional customer service to patients and their families regarding billing and insurance inquiries.
• Address patient concerns about billing, payment options, and insurance coverage.
• Communicate effectively with both internal and external stakeholders to ensure resolution of issues.

• Reporting:
• Prepare reports on accounts receivable, payment collections, and outstanding balances.
• Assist in the preparation of monthly reports for management review.
• Monitor and report any financial discrepancies to ensure compliance and accuracy.

• Office Administration:
• Maintain organized files and records of all patient billing, claims, and insurance documents.
• Ensure the confidentiality of all patient information in accordance with legal and hospital policies.
• Provide general administrative support to other departments as needed.

• Compliance and Regulations:
• Stay updated on healthcare regulations, insurance policies, and hospital billing codes.
• Ensure all billing practices comply with regulatory standards and hospital policies.
• Assist in audits and implement corrective actions when necessary.

• Team Collaboration:
• Work closely with medical staff, management, and other departments to streamline operations and improve patient experience.
• Provide training or guidance to new staff as required.

Qualifications and Requirements:

• Diploma or Degree in Business Administration, Health Administration, or a related field.
• Previous experience in a hospital or healthcare setting is an advantage.
• Knowledge of healthcare billing procedures, insurance protocols, and medical terminology.
• Strong communication, organizational, and problem-solving skills.
• Ability to handle sensitive information with confidentiality.

Working Conditions:

• Full-time position based in the hospital’s business office.
• Standard working hours with occasional overtime as required.

Job Types: Full-time, Fresh graduate

Pay: From RM3,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Signing bonus
• Yearly bonus

Language:

• Mandarin (Required)
• English (Preferred)