Executive – Information Processing

Department Objective

• Warrant data accuracy of customer account so that payment is up to date accordingly.
• Warrant customer service for credit customers and ensure no complaints.

Role Objective

• Execute processing payment made via online banking, FPX and e-Mandate deduction and ensure payments are processed accurately on a timely basis.
• Responsible for data accuracy and housekeeping of debtors reports e.g. Credit Account with credit balances, small balance account with LPC outstanding, clawback settlement and etc.
• Execute processing backend adjustments for financial and non-financial into customer account on a timely basis.

Job Description

• Process customer’s payment made through banks, FPX and e-Mandate Direct Debit accurately and ensure that all income reconciled with Finance Department on a timely basis.
• Maintain all administration tasks, manage portal and dashboard for SMS, PayJoy Apps and e-Mandate Direct Debit.
• Ensure letter files data is accurate before submitted to vendor for processing and letter send to customer on a daily basis.
• Ensure reconcile data for daily letter files report and if any variance take an appropriate action log issue to ICS.
• Ensure customer’s request for clawback early settlement figures is calculated accurately and provide feedback to Branches and Customer Service on a timely basis.
• Attend to customers queries received from Customer Service and Branches and approve financial or non-financial request before adjustments are made into customer’s account in system.
• Maintain record of serialised pre-printed documents for Manual Official Receipt, Manual Cash and Credit Invoices into master list up to date.
• Ensure issuance new receipts, returned unused and partly used documents are properly recorded and compliance with Standard Operating Procedure.
• Maintain, generate housekeeping reports such as Credit and Cash Account with Credit Balances, account pending in BRSS, Logistic & Service pools and cards.
• Perform any other administrative duties as assigned by the Superior and updates adjustment into customer’s account in accordance with the changes to be made with the current needs.
• Update and report all progress of any problem arises on a daily basis to Superior.

Job Requirement

• Diploma Holder or equivalent qualification.
• Minimum 3 years working experience in Credit Operation Management.
• Good communication and interpersonal skills.
• Good organisation & planning skill.
• Result oriented.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus