General Manager

A General Manager overseeing the operations chain of petrol stations and automatic car wash outlets holds a multifaceted role that ensures efficient, compliant, and profitable operations. Key responsibilities include:

1. Operational Management

A) Standard Operating Procedures (SOP) Compliance: Ensure all staff adhere strictly to established SOPs, maintaining consistency and quality in operations.

B) Budget Adherence: Manage operations within the allocated budget, implementing cost-control measures to optimize financial performance.

C) Sales Monitoring: Regularly analyze sales data to identify trends, set targets, and develop strategies to enhance revenue.

2. Team Leadership

A) Staff Supervision and Training: Recruit, train, and supervise employees, fostering a positive work environment that emphasizes customer service excellence.

B) Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.

3. Customer Service

A) Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining service quality and promptly addressing any issues or complaints.

B) Service Quality Improvement: Continuously seek opportunities to enhance the customer experience, implementing improvements as necessary.

4. Maintenance and Safety

A) Facility Maintenance: Oversee the upkeep of the petrol station and car wash facilities, ensuring all equipment is operational and the premises are clean and safe.

B) Safety Compliance: Ensure all operations comply with health, safety, and environmental regulations, conducting regular audits and training sessions.

5. Inventory and Supply Chain Management

A) Stock Management: Monitor fuel and retail inventory levels, coordinating with suppliers to ensure timely replenishment and prevent stockouts.

B) Vendor Relations: Maintain strong relationships with suppliers and service providers to ensure quality and cost-effectiveness.

6. Financial Oversight

A) Financial Reporting: Prepare and analyze financial statements, budgets, and reports to inform strategic decision-making.

B) Expense Control: Identify and implement cost-saving initiatives without compromising service quality.

7. Marketing and Community Engagement

A) Promotional Activities: Develop and execute marketing strategies to attract and retain customers, including promotions and loyalty programs.

B) Community Relations: Engage with local community to build the brand's reputation and foster customer loyalty.

This role demands strong leadership, excellent organizational skills, and a deep understanding of both the petrol station and car wash industries to drive operational success and customer satisfaction.

Job Type: Full-time

Pay: RM8,000.00 - RM12,000.00 per month

Benefits:

• Company car

Supplemental Pay:

• Performance bonus

Experience:

• retail industry: 5 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Expected Start Date: 02/21/2025