Call Center Operator

The Call Center Operator is responsible for providing exceptional customer service to US Pizza customers through phone calls and online feedback channels. This role requires excellent communication skills, a positive and helpful attitude, and the ability to resolve customer issues efficiently and effectively. The ideal candidate will be a highly motivated individual with a passion for delivering outstanding customer experiences and a strong command of multi- languages.
Key Responsibilities:

• Phone Calls:
• Answer incoming calls promptly and professionally, identifying the caller's needs and providing appropriate assistance in English, Bahasa, or Mandarin.
• Take orders accurately, ensuring all details are correctly recorded.
• Handle customer inquiries, complaints, and feedback in a timely and courteous manner in the appropriate language.
• Resolve customer issues effectively, using problem-solving skills and company policies.
• Provide information about products, services, promotions, and store locations in the chosen language.
• Maintain a positive and helpful demeanor throughout all interactions.
• Online Feedback:
• Monitor and respond to customer feedback submitted through online channels (e.g., website, social media, review platforms) in English, Bahasa, or Mandarin.
• Address customer concerns and provide solutions or escalate issues to the appropriate department.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Data Management:
• Maintain accurate records of customer interactions, including order details, complaints, and feedback.
• Utilize customer relationship management (CRM) systems to track customer interactions and provide personalized service.
• Generate reports and analyze data to identify patterns and areas for improvement.
• Teamwork and Communication:
• Collaborate with other team members to ensure consistent customer service standards.
• Communicate effectively with supervisors and other departments to address customer issues and ensure smooth operations.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent.
• Excellent command of languages
• Strong communication and interpersonal skills.
• Strong problem-solving and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using computer systems and software, including CRM systems.
• Ability to work independently and as part of a team.
• Positive and enthusiastic attitude.
• Passion for delivering exceptional customer experiences.
• Availability to work shifts, including weekends.

Job Type: Full-time

Pay: RM2,500.00 - RM4,009.30 per month

Schedule:

• Afternoon shift
• Early shift
• Evening shift
• Weekend jobs

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• English (Required)
• Bahasa (Required)