Customer Service

Responsibilities: - Handle customer inquiries and provide accurate information about company products. - Assist customers with their product-related needs and guide them through the buying process. - Resolve customer issues and complaints promptly and professionally. - Maintain and update customer records in our database. - Conduct follow-up calls and emails to ensure customer satisfaction. - Coordinate with other departments to ensure a seamless customer experience. - Participate in customer engagement activities and events. - Perform other ad hoc tasks as assigned by superiors or management. Requirements: - Minimum of a high school diploma; a degree in Business Administration or a related field is a plus. - Fresh graduates are welcome, and experience of 1 year or more in customer service is an advantage. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused mindset. - Proficiency in Microsoft Office or similar systems. - Ability to multitask and handle a high volume of inquiries. - Self-motivated with a positive attitude and a willingness to learn.