Trainer II Tagalog (Native)

**THIS ROLE ONLY REQUIRES TAGALOG SPEAKERS** Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids. Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis. Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures