Senior Process Executive - Vietnamese Proficiency

-Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines Gaining full understanding and in-depth knowledge of client policies and guidelines Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images Identifying improvement opportunities and solutions to problems Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside of the established policies Use market specific knowledge and insights to spot and scope solutions to improve the support of user community Ensure on meeting daily KPIs Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools Maintain a high degree of confidentiality while meeting strict deadlines -Native Vietnamese speaker-can read/write/speak fluently