Customer Service Executive

Key Roles & Responsibility

1. Design Consultation Support

• Acting as a liaison between the client and the design team to ensure the client’s vision is accurately understood and translated into the project.
• Assisting with initial design consultations and ensuring all client requirements are documented.

  2. Project Coordination

  • Overseeing timelines, milestones, and deliverables for design projects, ensuring they align with client expectations.
  • Coordinating with contractors, suppliers, and vendors to ensure timely delivery of materials and services.

    3. Progress Updates

    • Regularly updating clients on the status of their projects, including any adjustments or challenges.
    • Organizing site visits or walkthroughs for clients to review progress.

      4. Managing Client Expectations

      • Clarifying timelines, potential delays, and the scope of work to ensure realistic expectations.
      • Resolving disputes or concerns related to design choices, schedules, or costs.

        5. After-Sales Service

        • Coordinating post-project evaluations to ensure client satisfaction.
        • Addressing any issues or adjustments needed after project completion.

          6. Marketing and Client Growth

          • Identifying opportunities to upsell additional services, such as styling or maintenance packages.
          • Encouraging satisfied clients to provide testimonials or referrals.

            7. Industry Trend Awareness

            • Staying informed about the latest interior design trends and sharing insights with clients to enhance their projects.

              8. Contract and Documentation Management

              • Preparing proposals, contracts, and agreements tailored to client requirements.
              • Ensuring all client interactions and project details are documented for future reference.

Requirements

• Bachelor’s degree in business, interior design, or related field.
• 2+ years of experience in account management or client relations.
• Strong communication, organizational, and problem-solving skills.
• Knowledge of interior design trends and project workflows.
• Ability to manage budgets, timelines, and client expectations effectively.

• Medical Reimbursement
• Travel, transport business reimbursement
• Up to 11 Public Holiday taken a year
• Annual Leave 14 days a year
• Increment depends on Performance Evaluation
• Bonus depends on company profit
• Extra commission base on KPI
• Extra tokens for Target that has been achieve monthly