Patient Navigation Officer
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The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
· Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
· Provide translation services to patients and/or family members wherever necessary.
· Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
· Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
· Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus