Epicareer Might not Working Properly
Learn More

Executive, Customer Experience (Open to fresh grads)

RM 2,000 - RM 2,200 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

About the role:

This is a 7-month maternity cover position with the potential for a permanent role based on performance. If you thrive in a dynamic environment and are passionate about delivering exceptional customer service, this role could be a great fit for you.

Responsibilities:

Customer Engagement:

  • Handle inbound and outbound calls with professionalism, providing exceptional service to exceed customer expectations.
  • Confidently address and resolve customer complaints with empathy and efficiency.

Sales & Support:

  • Drive telesales for Life Insurance products, contributing to team sales targets.
  • Respond promptly and diligently to customer inquiries via WhatsApp, ensuring a seamless experience.

Administrative Support:

  • Process full settlement requests and coordinate the dispatch of redemption merchandise to customers.
  • Serve as a reliable team player by performing relief functions during the absence of team members.

Requirements:

  • Minimum diploma in any field
  • Minimum 1 year of working experience in related industry
  • Fresh Graduates are encouraged to apply
  • Well versed in English and Bahasa Malaysia

Location: Petaling Jaya

Salary range: RM2,000 - RM2,000 (Based on qualifications) + RM600 (Fix allowance)

Job Types: Full-time, Temporary
Contract length: 7 months

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday