Executive, Customer Experience (Open to fresh grads)
RM 2,000 - RM 2,200 / Per Mon
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About the role:
This is a 7-month maternity cover position with the potential for a permanent role based on performance. If you thrive in a dynamic environment and are passionate about delivering exceptional customer service, this role could be a great fit for you.
Responsibilities:
Customer Engagement:
- Handle inbound and outbound calls with professionalism, providing exceptional service to exceed customer expectations.
- Confidently address and resolve customer complaints with empathy and efficiency.
Sales & Support:
- Drive telesales for Life Insurance products, contributing to team sales targets.
- Respond promptly and diligently to customer inquiries via WhatsApp, ensuring a seamless experience.
Administrative Support:
- Process full settlement requests and coordinate the dispatch of redemption merchandise to customers.
- Serve as a reliable team player by performing relief functions during the absence of team members.
Requirements:
- Minimum diploma in any field
- Minimum 1 year of working experience in related industry
- Fresh Graduates are encouraged to apply
- Well versed in English and Bahasa Malaysia
Location: Petaling Jaya
Salary range: RM2,000 - RM2,000 (Based on qualifications) + RM600 (Fix allowance)
Job Types: Full-time, Temporary
Contract length: 7 months
Pay: RM2,000.00 - RM2,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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