Front Office Assistant

Summary :

Responsible in the overall care, hospitality and service given to our customers through out their stay.

Duties & Responsibilities :

1. Maximization of room sales and revenue for the Hotel.

2. Ensure our customers receive a fast, efficient check-in and check -out.

3. Ensure all customer queries or requests are handled in a polite and efficient manner.

4. Be conversant with the OPERA System to ensure that all postings are keyed in correctly.

5. Ensure sales attitude are applied at all times and maintain awareness of all sales opportunities within the Hotel.

6. Ensure a high level of product knowledge of the Hotel and local area.

7. Ensure a high level of customer service is consistently maintained.

8. Ensure a high level of liaison is maintained between Front Office and all other department within the Hotel.

9. Adhere to preset availability and rate controls.

10. Follow all rules and regulations contained in the Employees Handbook.

11. Register guests and assign rooms, accommodate special request whenever possible. Assists in the pre-registration and blocking o reservations when necessary.

12. Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.

13. Posses a thorough knowledge of credit and check cashing policies and procedures and adhere to them.

14. Develop a thorough knowledge of room rack, room locations, types of rooms.

15. Promptly notify Housekeeping of all check- outs; also inform Housekeeping of late check -outs, early check-ins, special request and day use rooms.

16. Develop a working knowledge of the Reservation department; take same day reservations and future reservations when necessary. Know cancellation procedures.

17. Handle guest check -in efficiently and in a friendly, professional manner.

18. User proper telephone etiquette.

19. Understand and use proper mail, package and message handling procedures.

20. Read log book and bulletin board daily to keep updated on all current information.

21. Attend department meetings. Be aware of the daily activities and meetings taking place in the hotel.

22. Know all safety and emergency procedures and how to act upon them. Be aware of accident prevention policies.

23. Update room status regularly.

24. Maintain the cleanliness and neatness of the front desk area. Utilize free time cleaning and tidying work areas.

25. Identify group arrivals and arrival times and prepare accordingly.

26. Identify any special requests and handle it.

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27. Identify regular customers and ensure recognition on check –in ,and throughout their stay.

28. All Registration and details must be filled-up.

29. To follow up on request or instructions written on the log book.

30. Check and sign receipt of cash float in full upon starting of shift.

31. Be vigilant for counter fit currency.

32. Ensure all charge vouchers billed to room folios are entered to folio by checking with the computer.

33. Posting to the appropriate folio for cash received in payment of room accounts.

34. Obtain approval code from the credit card before posting credit card charges to appropriate folios.

35. Cash traveler cheques for guest upon proper authorization.

36. Total cash remittance together with credit cards and blanched printer report and cash submission report prepared, are to be sealed in envelopes and sign on the Dump In Witness Record Book with a witness before dropping into the safe box.

37. Ensure all bills and folios are sorted in order before leaving of each shift.

38. To perform any additional duties and responsibilities as instructed by the Assistant Manager or the Front Office Manager.

39. Attend training as and when required.

Job Types: Full-time, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month