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  1. Go to Settings.
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Jobs or company...

Assistant Front Office Manager

  • Full Time, onsite
  • Mangala Estate Boutique Resort
  • knowledge of additional languages is advantageous , Malaysia
Salary undisclosed

Apply on

JobStreet
Original
Simplified

Mangala Estate Boutique Resort is a leading hospitality establishment dedicated to providing exceptional guest . We are currently seeking a dynamic and experienced Assistant Front Office Manager to support our Front Office Manager in overseeing all aspects of the department's operations.

Responsibilities:

  • Assist in planning, organizing, coordinating, staffing, directing, controlling, and evaluating all front office operations.
  • Familiarize with check-in/check-out systems, reservation processes, online booking, and pricing analytics to optimize revenue.
  • Develop long-term plans and resolve daily operational issues to ensure efficient department functioning.
  • Maintain and manage cash floats, ensuring adherence to opening/closing procedures and safekeeping of personal cash floats.
  • Up-sell room accommodations during high occupancy periods to maximize revenue.
  • Provide courteous and efficient service to in-house guests, resolving complaints and requests promptly.
  • Greet all guests in a service-oriented manner and update guest particulars accurately in the hotel management system.
  • Coordinate with the IT Manager for periodical system maintenance and ensure efficient room assignment for arriving guests, especially VIPs and groups.
  • Facilitate smooth check-in/out procedures and implement effective key control procedures.
  • Monitor cashiering transactions, report discrepancies, and maintain efficient room status updates.
  • Ensure sufficient stock of supplies and coordinate with the Housekeeping Department to resolve room discrepancies.
  • Handle guest complaints, report to superiors, and assist in formulating/updating department standards and policies.
  • Prepare work schedule and monthly attendance reports and overtime requests to the Human Resource Department.
  • Undertake any other related duties assigned by management.

    • Requirements:

    • Previous experience in a front office role, preferably in a supervisory or managerial capacity.
    • Strong leadership, organizational, and communication skills.
    • Proficiency in hotel management systems and Microsoft Office Suite.
    • Ability to multitask and work effectively in a fast-paced environment.
    • Flexibility to work shifts, including evenings, weekends, and holidays
    • Fluency in English; knowledge of additional languages is advantageous
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