Retail Assistant

Job Title: Retail Assistant

Location: People's Park, 32, Jalan SS4D/14, SS4D, 47301 Petaling Jaya, Selangor

Department: Retail/ Customer Service

Job Summary:

The Retail Assistant plays a key role in delivering an excellent customer shopping experience by assisting with sales, maintaining store presentation, and providing product knowledge. This role ensures the smooth running of daily operations in a retail environment.

Key Responsibilities:

Customer Service:

• Greet and assist customers promptly and courteously.
• Address customer inquiries and provide product recommendations.
• Handle complaints professionally and escalate when necessary.

Sales Support:

• Assist customers in selecting products that meet their needs.
• Promote ongoing sales, discounts, and loyalty programs.
• Achieve personal and team sales targets.

Stock Management:

• Restock shelves and maintain inventory levels.
• Perform stock checks and report discrepancies.
• Assist with unloading and organizing new stock deliveries.

Store Maintenance:

• Ensure the store is clean, organized, and visually appealing.
• Arrange displays according to promotional guidelines.
• Monitor fitting rooms and return items to racks.

Cash Handling:

• Operate the point-of-sale (POS) system and process transactions.
• Handle cash, credit cards, and digital payments accurately.
• Perform daily cash reconciliation.

Teamwork:

• Work collaboratively with team members to ensure smooth store operations.
• Participate in staff meetings and training sessions.
• Assist with special events or promotions as needed.

Qualifications and Skills:

Education: SPM or equivalent (retail experience is a plus).

Skills:

• Strong communication and interpersonal skills.
• Basic numerical and cash-handling skills.
• Ability to multitask in a fast-paced environment.

Personal Attributes:

• Friendly, approachable, and customer-focused.
• Reliable and able to work flexible hours (weekends, public holidays).
• Attention to detail and willingness to learn.

Work Environment:

• Retail store environment; may require standing for extended periods.
• Flexibility to work shifts, weekends, and public holidays as required.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Professional development

Schedule:

• Day shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail: 1 year (Preferred)

Expected Start Date: 01/06/2025