Bellman

Function

Primarily tasked in providing the hotel guests/patrons the efficeint Bell service, to ensure the luggage being delivered, collected, stored accurately and promptly all the time. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products to any guest contact, for example, when roming the guest.

Duties & Responsibilities

1. Greet all guests arriving to the hotel. Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.

2. Extend warm welcome and appreciation to every guest/patron approaching by greeting “Welcome to …….” Or “Welcome back, Mr./Mrs./Ms ……”

3. Conducting the Bell service activities such as luggage service upon guest’s arrival and departure, luggage storage, message service, fax delivery, parcel and mail hand-over, information service and other related tasks.

4. Rooming the guest in a professional way, which included addressing the guest by name, holding the lift for guest and extensing hotel introduction to guest, etc.

5. Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue

6. Assisting to arrange the transportation for guest in the absence of Bell Captain.

7. Being responsible for the cleanliness of the counter and the surrounding environment.

8. Being in charge of the lobby lighting on & off periodically.

9. Distributing the newspaper to hotel guest, long staying guest and departments concerned.

10. Extend assistant to guests and patrons alike in a flexible manner unless it is illegal.

11. Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

12. Perform other duties being assigned by the Bell Captain, Assistant Manager, Front Office Manager or other concerned hotel officers.

13. Always concern energy and environment conservation issues in the daily work.

14. Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.

15. Operate guest elevators when required.

16. Inputting of the Opera System for all reports to be submitted and recorded.

17. Page for guests when instructed.

18. Accept errands from guests if required.

19. Maintain the Banquet Function Notice Board in the lobby area.

20. Have a good knowledge of the Hotel and city so as to promote these facilities as and when required.

21. Maintain the storeroom in an orderly and tidy fashion.

22. To perform other duties as assigned by the Front Office Manager.

23. To be fully knowledgeable on relevant information relating to hotel facilities, and on all places of interest in Kuala Lumpur, shopping area etc. and capable to offer first hand positive information to the hotel guests when required or requested to do so.

24. Be able to assist the hotel guests, as and when assistance is called for by them.

25. To note down any requests or information required by hotel guests, as and when requested or required and to act accordingly without ado.

26. Extend your fullest co-operation amongst colleagues and not take advantage of each other.

27. Be properly attired when on duty and to exercise discipline at all times.

28. To regularly attend pre-shift briefing and communication meeting required or requested by the Assistant Manager and Front Office Manager.

29. Any other duties as assigned or determined by the Assistant Manager and Front Office Manager.

30. The Management reserves the right to alter or notify all preceding clauses as mentioned above, or to add a new any other instructions deem fit from time to time by the management and / or the Front Office Manager.

Job Types: Full-time, Fresh graduate

Pay: RM1,700.00 - RM1,800.00 per month