Bellman Cum Driver

Job Purpose
This position is responsible for the receipt of guests’ luggage and ensuring correct delivery to and from rooms, cars and airport & responsible for transporting clients or handling deliveries in a timely manner, and they may have to work nights and weekends to accomplish their duties. The Driver cum Bellman also assists guests with inquiries and fulfilling other service requests in compliance with all brand standards and departmental Standard Operating Procedures.
Reporting LinesKey Interactions
Internally

• Engineering
• Security
• Talent & Culture

Externally

• Guests
• Visitors
• Suppliers
• Vendors

Primary Responsibilities
Operation

• Greet and welcome guests at the main entrance
• Assist in driveway management

• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance and baggage room
• Ensure timely pick up and deliveries pertaining to baggage handling
• Provide information and/or assistance to guests as and when required
• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
• Alert Security or Duty Manager of suspicious looking person(s) / articles
• Transport clients and/or packages to and from destinations
• Arrive at destinations on schedule
• Fulfill administrative needs, like office pickups
• Research and plan for traffic, construction and weather delays
• Use navigation applications to determine the best route
• Interact with clients professionally at all times
• Ensure that the vehicle is always fueled and ready for use
• Arrange for vehicle repairs as needed
• Keep mileage records and repair records up-to-date

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

him
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Span of Control
Nature

Amount

Budget responsibilities

Not Applicable

Revenue responsibilities

Not Applicable

Headcount

Not Applicable
Profile
Knowledge and Experience

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Job Type: Full-time

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Yearly bonus