Junior Customer Care Executive

We are seeking a highly organized and efficient Customer Care Executive with knowledge of the biotech or life sciences industry to manage all pre- and post-sales activities for our company. The successful candidate will be responsible for issuing sales quotations, processing sales orders, managing deliveries, and ensuring timely invoicing and payment collection. The Customer Care Executive will work closely with the sales team, customers, and internal departments to ensure customer satisfaction and timely completion of sales orders.

· Service customer accounts in APAC, Middle East, North America, Latin America and Europe.

· Handle quotations, sales orders, shipping documents and after-sales service.

· Coordinate with Lab Department for order processing.

· Liaise with Logistics Department for shipping arrangement

· Maintain accurate records of customer orders, deliveries, and payments

· Ensure timely invoicing and follow-up on customer outstanding payments

· Handle customer queries and complaints related to sales orders and deliveries

· Collaborate with the sales team to identify cross-selling and upselling opportunities in the biotech or life sciences industry

· Generate reports on sales activities, customer orders, and payment collections

· Maintain an up-to-date knowledge of Company product offerings, pricing, and promotions

· Attend sales meetings and provide input on sales strategies and goals.

· Participate in training and development activities to enhance sales coordination skills

· Bachelor's degree in Biotechnology, Life Sciences, Business Administration or a related field

· 1-2 years of experience in customer service or sales support, preferably in a B2B environment

· Strong attention to detail and ability to manage multiple tasks simultaneously

· Excellent communication and interpersonal skills

· Proficient in Microsoft Office Suite, particularly Excel and Word

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

Schedule:

• Day shift