Customer Service Officer

Job Responsibility - Respond to messages, comments, and inquiries on Facebook, WhatsApp, and other channels promptly. - Print and manage reports and work schedules as needed. - Address calls, return missed calls, and provide necessary information to clients. - Prioritize urgent messages and inquiries from clients and other critical cases. - Allocate inquiries to respective team members as required. - Monitor and update site inspectors' schedules for efficient site inspections. - Coordinate with team leaders and arrange site inspections for clients. - Ensure timely follow-up and resolution of customer inquiries in the system. - Cross-check reports before forwarding them to the group. - Monitor and assess the performance of team members and provide suggestions for improvement. - Maintain records of clients in need of site inspections in different states and coordinate with the team for arrangements. - Compile and share reports with the team on a weekly and monthly basis. - Provide backup support to team members when required. - Actively listen to feedback from clients and site supervisors to improve service delivery. - Assist walk-in customers, gather relevant information, and promptly address their queries. Job Requirements - Fluent in English, Bahasa Malaysia, & Mandarin or Cantonese - SPM/Diploma/Degree or higher academic qualifications in any relevant fields. - Independent with persuasive interpersonal skills and results-driven. - Exhibit strong negotiation and problem-solving skills. - Computer literate and numerate. - Target-oriented and able to work under pressure to meet targets. - Good written and verbal communication skills. - Aggressive and fast learner. - Good attitude and responsible character. - Business-minded with entrepreneurship skills. - Fresh graduates are encouraged to apply Job Benefits - KWSP - SOCSO, EIS - Annual and medical leave shall be in accordance with the prevailing Labour Law - Birthday gift - Medical benefit - Paid leave for special occasion