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Jobs or company...

Assistant Manager/Manager Customer Support

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Overview

Our client has built a strong reputation for technology and innovation as a gaming equipment supplier across markets in Malaysia, Singapore, the Philippines, Cambodia, Vietnam, Macau and Laos. They are seeking an experienced professional to lead the support team in overall operations including the commissioning, installation and maintenance of slot machines, electronic table games (ETG) and systems for casino/clubs in both local and overseas markets.

Location

Shah Alam, Selangor Darul Ehsan

Remuneration

Up to RM 9,000 based on work experience

Responsibilities

  • Team Leadership Lead the TSS team of 8 members by overseeing daily support operations, creating monthly rosters and ensuring adherence to SOPs and codes of conduct
  • Technical Support Manage and deliver timely Level 1 technical support for machines, ETGs and systems to meet SLA requirements for both local and overseas markets
  • Customer Relationship Liaise with customers to address technical enquiries, provide resolutions and convey customer feedback or complaints to relevant teams for improvements
  • Reporting and Verification Verify weekly job sheets and mileage claims for approval and ensure all operations-related reports are prepared and submitted on time
  • Product Management Oversee product upgrades including software testing, machine game changes and the efficient rollout of new products or updates

Requirements

  • Advanced Diploma in Software Engineering, Information Technology, Computer Science or equivalent
  • Minimum 5 years of technical support experience in gaming industry
  • Good communication and interpersonal skills with proficiency in Mandarin preferred
  • Strong knowledge in computer hardware, software and computer networking with understanding of AC/DC fundamentals an added advantage
  • Proven ability to resolve technical issues effectively with timely support and minimal disruptions

Immediate joiners may send their application to [email protected]

Only shortlisted candidates will be notified.

Job Type: Full-time

Pay: Up to RM9,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Health insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • gaming industry: 5 years (Preferred)

Language:

  • Mandarin (Preferred)
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