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Simplified
- Overall responsibility for the restaurant’s daily operations.
- Ensure menu product and all semi-finished goods (SFG-BOM) availability. (This is utmost important where NO STOCK means NO SALES.)
- Arrange both kitchen & floor weekly duty roster and handle HR matters at the store level.
- Take full responsibility for Cash Inwards & Outwards of the responsible store.
- Submit weekly reports to HQ on time.
- Ensure the serving of QUALITY dishes and customer service.
- Implement and conduct health and safety procedures in the restaurant.
- Ensure proper equipment maintenance and operations.
- Supervise restaurant staff and conduct necessary training when needed.
Store Sales KPI:
- Daily Sales Target
- Number of Pax Target
- Timeline Sales Target
Store Staff Performance KPI:
- Punctuality
- Effective Communication
- Work Efficiency
- Multitasking
- Proactive
Store Customer Service Review and Solution:
- Google Reviews
- Facebook Reviews
- Customer direct complaints at the store
- Can speak and write Bahasa Malaysia or English.
- At least 2 years experience in F&B industry.
- SPM holder - Able to handle customers.
- Able to manage staffs.
- Able to write report.
- Incentives up to rm500
- Annual leave
- EPF / SOCSO
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