Center of Excellence (COE) Executive

Position Summary:

The COE Executive plays a pivotal role in promoting innovation, best practices, and strategic initiatives across the organization. This individual will assist in projects, ensuring adherence to industry standards, fostering knowledge-sharing, and supporting process improvements to achieve operational excellence.

Key Responsibilities:

1. Operational Excellence:

• Assist in implementing standardized processes, policies, and frameworks that align with the organization’s goals.
• Monitor performance metrics to ensure continuous improvement in operational efficiency.

2. Collaboration and Knowledge Management:

• Facilitate cross-functional collaboration to share best practices and encourage innovation.
• Maintain a repository of knowledge, tools, and resources to support organizational learning and growth.

3. Strategic Initiatives:

• Support the execution of strategic projects and initiatives within the COE’s focus areas.

4. Stakeholder Engagement:

• Collaborate with key stakeholders to ensure alignment with business objectives.
• Communicate effectively to promote the value and impact of the COE’s work.

5. Technology and Tools Optimization:

• Leverage technology to streamline processes and enhance productivity.
• Evaluate new tools and platforms that align with COE objectives.

Requirements:

Education: Diploma in Business Administration, Retail Operations, or a related field.

Experience: 1+ years in retail or similar role, with knowledge in process improvement, project management, or strategic planning.

Skills:

• Analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Word, Excel and PowerPoint.

Mindset: Collaborative, detail-oriented, and committed to driving excellence across teams.

Key Performance Indicators (KPIs):

• Timely delivery of COE initiatives and projects.

• Adoption rates of new processes and practices.

• Measurable improvements in operational efficiency.