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Client Service Executive

Salary undisclosed

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We are looking for a Client Service Executive to join our dynamic team at Glitz, Maple Tree Media, and Beauty Insider. In this hybrid role, you’ll play a key part in building client relationships, coordinating projects, and ensuring client satisfaction while working with some of the most exciting brands in the media, beauty, and digital marketing industries.

  • Client Management:
  • Serve as the main point of contact for clients, understanding their needs and ensuring exceptional service delivery.
  • Build and maintain long-term relationships with clients through regular communication and updates.
  • Project Coordination:
  • Oversee project execution, ensuring deliverables are met on time and exceed client expectations.
  • Collaborate with internal teams (sales, editorial, creative, and marketing) to ensure seamless delivery of client campaigns and projects.
  • Sales Support & Upselling:
  • Identify opportunities to upsell or cross-sell additional services to existing clients.
  • Support the business development team in achieving sales targets by preparing proposals, quotations, and client presentations.
  • Reporting & Feedback:
  • Provide clients with regular progress reports and campaign performance updates.
  • Gather client feedback and recommend improvements to enhance the client experience.

Requirements:

  • Education: Diploma/Degree in Business, Marketing, Communications, or a related field.
  • Experience: 1-2 years in client servicing, account management, or project coordination, preferably in media, beauty, or marketing.
  • Skills:
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong project management and problem-solving abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with CRM tools or project management software is a plus.
  • Personal Attributes:
  • Customer-focused with a proactive mindset.
  • Organized, detail-oriented, and able to multitask.
  • Passion for beauty, media, and digital marketing industries.

What We Offer:

  • Competitive salary: RM3,500.00 - RM4,000.00 per month.
  • Hybrid work environment for better work-life balance.
  • Opportunities for career growth in a dynamic, fast-paced industry.
  • Collaborative team culture and exposure to innovative projects.

Apply now and join our vibrant team!