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We are looking for a Client Service Executive to join our dynamic team at Glitz, Maple Tree Media, and Beauty Insider. In this hybrid role, you’ll play a key part in building client relationships, coordinating projects, and ensuring client satisfaction while working with some of the most exciting brands in the media, beauty, and digital marketing industries.
- Client Management:
- Serve as the main point of contact for clients, understanding their needs and ensuring exceptional service delivery.
- Build and maintain long-term relationships with clients through regular communication and updates.
- Project Coordination:
- Oversee project execution, ensuring deliverables are met on time and exceed client expectations.
- Collaborate with internal teams (sales, editorial, creative, and marketing) to ensure seamless delivery of client campaigns and projects.
- Sales Support & Upselling:
- Identify opportunities to upsell or cross-sell additional services to existing clients.
- Support the business development team in achieving sales targets by preparing proposals, quotations, and client presentations.
- Reporting & Feedback:
- Provide clients with regular progress reports and campaign performance updates.
- Gather client feedback and recommend improvements to enhance the client experience.
Requirements:
- Education: Diploma/Degree in Business, Marketing, Communications, or a related field.
- Experience: 1-2 years in client servicing, account management, or project coordination, preferably in media, beauty, or marketing.
- Skills:
- Excellent communication, interpersonal, and negotiation skills.
- Strong project management and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM tools or project management software is a plus.
- Personal Attributes:
- Customer-focused with a proactive mindset.
- Organized, detail-oriented, and able to multitask.
- Passion for beauty, media, and digital marketing industries.
What We Offer:
- Competitive salary: RM3,500.00 - RM4,000.00 per month.
- Hybrid work environment for better work-life balance.
- Opportunities for career growth in a dynamic, fast-paced industry.
- Collaborative team culture and exposure to innovative projects.
Apply now and join our vibrant team!
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