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Customer Service Administrator

RM 1,700 - RM 2,200 / Per Mon


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  • Respond to customer inquiries via phone, email, or in person
  • Process orders, track shipments, and update customer records
  • Resolve customer issues and complaints in a timely and professional manner
  • Coordinate with internal teams to ensure timely deliveries and quality service
  • Prepare and maintain reports related to customer service performance
  • Assist in managing customer accounts and updating details as needed
  • Ensure customer satisfaction by providing excellent service and support
  • Support the sales team in customer communications and order management
  • Proven proficiency in written and spoken Mandarin
  • Minimum secondary school education; diploma in Business Administration or related field preferred
  • 1-2 years of experience in customer service or administrative roles
  • Strong communication and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office Suite and CRM software
  • Customer-oriented attitude with a problem-solving mindset
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative work environment