Customer Service Administrator
RM 1,700 - RM 2,200 / Per Mon
Original
Simplified
- Respond to customer inquiries via phone, email, or in person
- Process orders, track shipments, and update customer records
- Resolve customer issues and complaints in a timely and professional manner
- Coordinate with internal teams to ensure timely deliveries and quality service
- Prepare and maintain reports related to customer service performance
- Assist in managing customer accounts and updating details as needed
- Ensure customer satisfaction by providing excellent service and support
- Support the sales team in customer communications and order management
- Proven proficiency in written and spoken Mandarin
- Minimum secondary school education; diploma in Business Administration or related field preferred
- 1-2 years of experience in customer service or administrative roles
- Strong communication and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office Suite and CRM software
- Customer-oriented attitude with a problem-solving mindset
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative work environment
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