Wireless Network Engineer (Telecommunications)

Job Description :

• Corrective and Preventive maintenance of BSS/RAN Network elements which includes NSN 2G & 3G elements within defined SLAs.
• Fault management in terms of coordination with other teams (core, transmission, IPBB, DCN, VAS, etc.).
• Configuration management for BSS/RAN network elements and services.
• Performance monitoring of BSS/RAN network equipment and its links.
• Audit of existing network and suggestion of improvement plans.
• Planning support by providing network topology and information.
• Coordination with customer and MS internal departments.

Job Requirement :

• Minimum 3 years working experience in wireless network operations for a telecommunication company with implementation, network planning, and cutover experience in wireless networks.
• Hands-on experience of BSS/RAN operations in a telecommunication company.
• Good knowledge of GSM, GPRS, UMTS, and IP protocols.
• Responsible for providing second-level support in fault management, configuration, performance, and security management for the radio access network (2G, 3G, & LTE).
• Properly judge the complexity of the fault, configuration, and performance, call for multiple expertise support and/or escalate to the technical assistance centre (TAC) (3rd line support) or vendor engineer effectively.
• Cooperate in multiple expertise fault handling, configuration, and performance management.
• Ensure the job tasks are carried out in accordance with the SLA (service level agreement) and KPI (key performance indicator).
• Responsible to handle faults that cannot be solved by the first-line engineer in the front office.
• Responsible to handle customer complaints unresolved by the first-line engineer in the front office.
• Prepare restoration plans in the event of critical incidents and provide RCAs after rectification.
• Provide monthly reports for queries, statistics, and trends.
• Prepare severe incident and ad-hoc reports in a timely manner.
• Provide on-the-job training to subordinates.
• Manage network service quality and customer complaint reduction improvement initiatives.
• Develop SOPs for common alarms.
• Develop or review methods of procedures for every change configuration.
• Team player.
• Ability to work in a team and contribute to team spirit in a positive manner.
• Innovative and creative.
• Self-driven, result-oriented, with good coordination skills.
• Bachelor’s degree in electronics and telecommunications engineering.