Business Planning Manager (STARS team)

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​Join us in redefining the boundaries of what’s possible!​

Your role

We are looking for a STARS Manager who will be responsible for optimizing customer management and operational processes within the STARS framework. This role requires strong analytical skills, proactive communication, and effective collaboration with internal teams and customers to drive performance and satisfaction.

Main responsibilities:

• Customer & Relationship Management: Build strong customer relationships, identify opportunities to enhance sell-out performance, analyze feedback, and coordinate updates with internal teams.
• Data Management: Help ensure timely upload and accuracy of sell-out data, following up on any discrepancies.
• Allocation Management: Collaborate with the STARS team to manage allocations and assist in adjusting order/shipment schedules.
• Placeholder Management: Submit placeholders based on customer forecasts, considering potential new doors and brands, and follow up on business plan submissions.
• Recall Coordination: Support the coordination of stock take schedules and assist in preparing recall budgets.
• Fulfillment & Reporting: Analyze sell-out and market trends and conduct regular sell-out and business review reporting.

Details of the responsibilities:

1. STARS Customer Management

• Build and maintain strong relationships with customers through effective communication and follow-up.
• Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring overall satisfaction.
• Identify opportunities to enhance sell-out productivity and performance of existing customers.
• Analyze customer feedback to pinpoint areas for improvement and implement necessary changes.
• Collaborate with internal departments to address underlying issues and prevent recurrence.
• Proactively communicate updates and relevant information to customers to ensure a positive experience.
• Share customer insights and feedback with internal teams to drive improvement.

2. STARS New Door & Brand Opening/Closure

• Collaborate with account managers for the creation and closure of new SAP entries.
• Ensure thorough follow-up on STARS FMS creation and submission of business plans.
• Synchronize and timely update all relevant information regarding new creations, closures, and brand-level changes in the Frame Outlet Master.

3. STARS Sell-Out Data Management

• Ensure timely upload of sell-out data by customers and follow up with respective personnel if data is missing or erroneous.
• Assist in the submission of sell-out data via WinSCP for FP & Vision Space.
• Take responsibility for updating sell-out data and comments in STARS SEA.

4. Weekly Allocation Management

• Collaborate with the STARS team and Customer Service team to manage allocations and adjust order/shipment schedules as needed.
• Identify and rectify abnormal allocations promptly to ensure smooth operations.
• Perform weekly cross-checks between shipment releases and WIP, providing updates to customers as necessary.

5. STARS Recall Exercise Coordination

• Coordinate stock take schedules with STARS customers biannually.
• Submit stock count reports to the STARS SEA team for validation.
• Prepare RTV recall budgets for planners and ensure adherence to recall schedules.
• Collaborate with Customer Service regarding any changes in the recall schedule and follow up on final posting and CN processes.

6. Placeholder Management

• Submit placeholders based on customer forecasts, considering projected new doors and brands.
• Analyze customer forecasts to determine the appropriate number of placeholders needed.
• Identify suitable clusters for replication based on forecasted data and trends.
• Collaborate with customers and Account Managers to gather relevant information for accurate submissions.

7. One-Shot Campaign Management

• Identify potential campaign models suitable for STARS doors and compile sell-out data categorized by collection mix.
• Propose doors for one-shot campaigns based on prepared data.
• Maintain and update the one-shot forecast in the STARS shared folder once confirmed.
• Collaborate with planners and respective STARS personnel to place one-shot orders promptly upon stock arrival.
• Keep customers informed about one-shot status and provide updates on allocations.

8. Fulfillment & Shipment Rate Reporting

• Analyze overall LHKS weekly fulfillment to assess performance and identify trends.
• Proactively alert the Customer Service Team about any issues in fulfillment.
• Work closely with Customer Service to resolve issues promptly.
• Provide detailed analysis on shipment rates for key customers, particularly FP.

9. LIRS Data Cleanup

• Cross-check LIRS data to ensure accuracy, including tagging of clusters and validating stock on hand with customers, especially for doors with no facings.

10. Reporting

• Prepare STARS Sell-Out weekly reports by total and by COMP.
• Conduct monthly business reviews for customers, including sales and operational data, and produce comprehensive reports outlining essential metrics, accomplishments, and challenges.
• Conduct in-depth analysis of sell-out trends to provide insights for strategic decision-making.

11. Facing Revision Project

• Prepare and compile sell-out data and analyze facing turn performance by door, brand, and sun/opt mix.
• Propose adjustments to facings based on analyzed data, suggesting reductions or increases as necessary.

Main requirements:

• Bachelor’s degree in business, marketing, or related field.
• Proven experience in customer management and sales analysis.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in data management tools and excel.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

What’s in it for you

• In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.
• The employee will be enrolled in a healthcare program, subject to the terms and conditions of this program offered by the insurance company.
• Confirmed employees will be entitled to yearly executive medical checkup or dental reimbursement for scaling, filling and extraction expenses of maximum combine limit of RM 800 per year.
• The employee shall be insured under the life insurance policy with compensation in the event of death or permanent disability. This is subject to the terms and conditions of life insurance policy offered by the insurance company.
• The employee shall be insured under the group personal accident insurance policy with with compensation in the event of death or permanent disability. This is subject to the terms and conditions of the personal accident Insurance policy offer by the insurance company.
• Eligible to participate in Employee Share Purchase Program (SUPERBOOST) available in EssilorLuxottica Malaysia Sdn Bhd.
• Eligible to receive a 13th month Annual Wage Supplement (AWS) which is paid at the end of the year.
• Entitled to 16 working days holidays (exclusive of all local Public Holidays) in the Company’s holiday year which runs from January to December.
• Entitled to 2 free pairs of either sun or optical frames or lenses and a range of discounts off wholesale pricing throughout the year after completed the probation.
• Possibility of flexible ways of working (hybrid-work from home 2 days per week).
• Gain access to countless opportunities for growth, whether horizontally, vertically, or internationally – within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process.
• Enjoy team-building events and recreational activities organized by our volunteer-based ‘We Care Committee’ in Malaysia.
• Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.