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Role and responsibilities:
- Deliver project objectives within project scope, timeline, and budget.
- Develop and execute delivery and quality management plans to support a project end-to-end.
- Provide regular project status reporting and in-depth analysis when required.
- Build strong client relationships to increase client satisfaction and revenue opportunities.
- Drive continuous project improvements and efficiencies.
- Coordinate between project team members in a matrix environment.
- Communicate with all stakeholders, in a timely, clear, and concise manner across multiple time zones.
- Manage risks and issues and undertake recovery actions as necessary.
- Prepare and implement project plans, prepare reports and project-related materials.
- Solicit and use input and feedback from client, internal managers and ICs to help drive efficiencies and improve quality plans.
- Participate in the training and mentoring of new and existing internal staff.
- Participate in program improvements, initiatives, and committee work as assigned.
Qualifications
- Bachelor's Degree or equivalent experience
- 5+ years of relevant experience in the BPO industry, with at least the last 3 years in a project management role.
- Have exp. in team set up from 0-1. Familiar with Annotation project will be better.
- Possesses strong inter-personal and communications skills. Experience in dealing with difficult work partners
- Can speak Malay, English, and Mandarin is a plus.
- Has ability to work on one’s own and make decisions within the assigned area of responsibility
- Possesses good analytical and problem-solving skills
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