Customer Service Executive-Mandarin Speaker (AP01)

Job Description:

We are looking for highly qualified individuals to join our team as Teammates. You will play a critical role in providing world-class service to our clients, ensuring every interaction is handled with accuracy, efficiency, and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls and respond via email or live chat.
• Filter website content, perform data and research tasks, and provide basic troubleshooting.
• Manage and resolve customer complaints, escalating priority issues as needed.
• Document interactions following standard procedures and adhere to Quality Guidelines.
• Meet and exceed KPI targets while maintaining Good Customer Satisfaction and Experience.
• Keep all login credentials confidential and participate in required training.
• Comply with company policies and provide feedback for improvement.
• Perform additional tasks as assigned by management.

Requirements:

• Minimum qualification: SPM/Diploma/Degree.
• Malaysians that can speak in Mandarin
• Must be able to type in Traditional Mandarin
• Must commit to 4 months contract
• At least 1 year of experience in a similar role.

Additional Information:

• 1 month salary equivalent of bonus will be given if completes all 4 months contract period.
• Free meal per day
• To support Taiwan Market

Job Type: Contract
Contract length: 4 months

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Meal allowance
• Professional development

Schedule:

• Day shift
• Rotational shift

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)

Expected Start Date: 01/02/2025